Charity Client, UK – Nursing Service Journeys
Challenge Identify missing information needed about the charity’s nursing services.
Role for research Map the movement of information through different systems and parties. Identify key “model” behaviours to improve ways of working.
Opportunity Improved digital tools to reduce handover friction and increase HCA visibility. A new service to facilitate local coordination instead of via a central call centre. Push to encourage the charity to do more Fast Track Management.
Key outputs Comprehensive present and future journey maps which identified opportunities for emerging technologies to improve existing systems.